Quantitative study of the impact of telecommuting on employee satisfaction: the case of Cerence.

Details

Supervisors

Lejeune, Christophe

Faculty

Louvain School of Management

Degree label

Master [120] : ingénieur de gestion, à finalité spécialisée

Abstract

The objective of this paper is to analyze one of the components of business performance, the employee satisfaction, in a telework context, as well as to identify divergences and convergences between different groups of employees. This Master's thesis is articulated around two parts: a literature review and an empirical analysis of Cerence, an IT-oriented organization. The literature review aims to identify the challenges of digital transformation on organizational performance defined according to 4 components (customer satisfaction, employee satisfaction, internal process quality and financial performance). It was found that digital tools could undeniably improve 3 of these components. However, the effects of digital tools on employee satisfaction were more mixed. This allowed us to build our empirical analysis on one of the contemporary drivers of employee satisfaction: teleworking. The empirical analysis consists of a quantitative survey that was built in order to understand employee satisfaction with telecommuting. The results show a divergence of perceptions between men and women, particularly in terms of motivation and maintaining social contact. Also, it appears that the observations can be classified into 3 distinct clusters which have different perceptions about teleworking, and that about 75% of the observations seem to adapt and be satisfied with telework.