How to ensure that the delivery fleet of Take Eat Easy consists of an adequate number of competent couriers at all times?

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Supervisors: Semal, Pierre
Faculty: Louvain School of Management
Degree label: Master [120] en Ingénieur de gestion
Abstract: Take Eat Easy (referred to as TEE hereafter) is a Belgian start-up company active in the restaurant delivery business. The deliveries are being performed by bicycle couriers. In January 2015 they were active in 2 cities: Brussels and Paris. Both cities had a different problem concerning the delivery fleet. In Paris there are not enough couriers to deliver all the orders in time. In this paper a recruitment system has been developed. This system allows TEE to recruit a maximum of qualified couriers at a fast pace. In Brussels the problem is opposite to Paris’ situation. There are too many couriers: not all of the couriers get to work. Furthermore, most of the couriers do not perform at the desired level. That is why a second system has been developed in this paper: a performance appraisal system. This system monitors and evaluates the performance of the couriers. Follow-up actions have been put in place to improve the performance based on the observations. As a result of the implementation of both systems, the courier shortage in Paris is completely gone and the overall performance in Brussels has improved.

Martens, B. (2015). How to ensure that the delivery fleet of Take Eat Easy consists of an adequate number of competent couriers at all times?