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This is the TEST version of DIAL.mem. Please use the following URL to submit your master thesis: 'https://thesis.dial.uclouvain.be'.
 

How should an e-tailer determine and implement its delivery service ? A case study research on the Belgian e-grocery sector

Rousseaux, Stéphanie
(2015)

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Rousseaux_59551300_2015pdf.pdf
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Rousseaux_59551300_2015_Annexe1pdf.pdf
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Details

Supervisors
Semal, Pierre
Faculty
Louvain School of Management
Degree label
Master [120] en Ingénieur de gestion
Abstract
The purpose of this master’s thesis is to help a business launching its B2C e-commerce business to determine its delivery services and how to implement it from an operational point of view. Therefore we examined the literature as well as the specific case of e-grocery retailers in Belgium. We concluded our analysis by developing an advisory model outlining the main decisional factors to be taken into account in the decision making process.